I need an opinion

ecntrc · 07-12-2006

So I have been working on a few things for my client. Basic updates a form and a slide out menu. As maybe some of you know Im having a problem with the :hover in IE. Cant get it to work. Have been trying for the past 2 weeks. Now that I only have 2 days left of my dreamweaver and FTP program plus my IE isnt working on this mac, Im still trying to make it work or build a new one and see if that works. But my point is Ive gained alot of hours working on this navigation menu, Ive stressed myself out also, so my question is should I turn in my invoice with or without the hours that took me to work on the navigation menu. It works in FF and opera but not IE. Client uses IE. I deserve to be paid for that time Ive been taking to work on it right, even though I cant get it to work right now, Im sure I can later. Should I just turn in my full invoice or take out the navigation hours because it dosent work? Thanks for reading..

**tamlin** · 07-13-2006

Hmm...a tricky one. Is your invoice itemised (i.e. x hours for updates, y hours for the form, z hours for the menu)? If so, I suspect your client wouldn't be happy to see that they are being charged for something that isn't working. On the other hand, if you are charging a single sum for a piece of work it might be fair to expect to be paid the full amount as long as you do fix the menu problem in IE eventually (and without charging any more for it).

Look at it this way: Lets say you took your car to the garage to get the brakes and transmission fixed. When you come back, the mechanic says, "We fixed the transmission, but we haven't fixed the brakes...yet." Would you pay the full price and expect to get the brakes fixed later at no extra cost, or would you insist on paying only for the work that's been completed?

*unleash* · 07-13-2006

a nasty question...
i think you should let your client pay for the things you heve already done, and later when the work is finished(i mean the navigation bar) you should just let the client pay al the hours of work. if you do so the client has is working navigation bar and you have the money for the time you put into the project....

I think that this is better then charging the hours you've worked on the navigation bar now because ..... well just an example:
when you ask a company to make a banner for your site because you don't have the time for it, and they have made a great banner only the flash part is not yet working...but they say they've put like 5 hours of work in that and want money for those hours, would you pay them without a bad word?

ecntrc · 07-13-2006

Ive charged her before for something that I have had to fix later. But I dont want to charge her now and then later I cant fix it. My DW & FTP expires like tomorrow night or something so I cant do anything again for her until I get back to washington. Which is another few weeks its going to drive me nuts! I was looking forward to a fat check but Iguess Im wrong but oh well. Just gotta fix it. Im going to keep trying. Sucks that my IE dont work on here. I guess Macs arent available to get IE thats what it told me. b/c the IE on here sucks. anyways, thanks anyways. I wont charge her for something thats not done. Id rather just wait.

*MoodsR4Cattle* · 07-13-2006

IE works on a Mac, but it may work differently than on a PC. Some things that work fine on IE on a PC may be jumbled up or appear in the wrong place or not show up at all on a Mac. If your client is going to view it on a PC, be sure it works for them. Mac users generally use Safari or FireFox instead of IE anyway.

Quote:

I deserve to be paid for that time Ive been taking to work on it right, even though I cant get it to work right now, Im sure I can later.

If I understand your post correctly, you will eventually charge your client for all the hours you put into the menu? You may want to alter your billing to only a reasonable time spent on set-up, and not the total amount of hours you spent adjusting the menu for browser compatibility. Unless the client asked for that specific menu, and you had no choice in the matter, then a certain amount of compensation for extra time spent would be understandable.

ecntrc · 07-15-2006

Yeah I charged her for the research I did for the menu thats all I charged her for. And later on when the menu finally works and its a go ill then charge her for that. She also knows that. I tried to update the IE on this mac but it said IE is no longer available for macs. so oh well. I want to get anti virus and all that for this comp too, keep it secure. thanks for your responses