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**tamlin** · 05-08-2007

What I was thinking was that a Knowledge Base would be a useful place to store definitive versions of tips and fixes, so that when someone (who hasn't used the Search tool) comes along and asks a question that's already been answered - which they will always do - you don't have to go rummaging through a lot of old posts trying to find the answer - you can just say "Read this..." and give them the link to the relevant article in the Knowledge Base.

I can't think of any websites that have this function, but the IT Helpdesk software that we use at work has a Knowledge Base section where engineers can post fixes and workarounds that they encounter during the course of their work.

05-08-2007	#9 (permalink)
tamlin Janitor of Lunacy Join Date: May 2006 Location: Sitting in the Wishing Chair Posts: 4,968	What I was thinking was that a Knowledge Base would be a useful place to store definitive versions of tips and fixes, so that when someone (who hasn't used the Search tool) comes along and asks a question that's already been answered - which they will always do - you don't have to go rummaging through a lot of old posts trying to find the answer - you can just say "Read this..." and give them the link to the relevant article in the Knowledge Base. I can't think of any websites that have this function, but the IT Helpdesk software that we use at work has a Knowledge Base section where engineers can post fixes and workarounds that they encounter during the course of their work. __________________ Religion: It's all fun and games until someone gets burned at the stake...